Privacy Policy

1. Overview

Filmed By Studios (“Filmed By”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store personal information when you use our services or website.

2. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Event details (including wedding or event information)

  • Payment and transaction information

  • Communications between you and Filmed By Studios

  • Footage, audio and media recorded using Filmed By Studios equipment

  • Website usage data (including cookies and analytics)

3. How We Collect Information

We collect personal information when you:

  • Make a booking or enquiry

  • Purchase or rent equipment

  • Communicate with us by email, phone or online forms

  • Use our website

  • Return equipment containing recorded media

  • Interact with our advertising or social media

4. Use of Personal Information

We use personal information to:

  • Provide equipment rental and editing services

  • Process bookings and payments

  • Deliver products and services

  • Communicate with clients

  • Manage customer support

  • Improve our services

  • Maintain internal records

  • Comply with legal obligations

  • Market and promote our business (where permitted under our agreements)

5. Footage and Content

You acknowledge that footage recorded using Filmed By Studios equipment may contain images, voices and likenesses of you and other individuals.

Subject to our Terms and Conditions, we may use such content for marketing, advertising, portfolio, and promotional purposes unless you notify us in writing at least 14 days prior to your event date requesting otherwise.

If no written opt-out is received within this timeframe, consent is deemed granted.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary, including:

  • Payment processors

  • Courier and logistics providers

  • Cloud storage providers

  • Editing contractors or service providers

  • IT and software service providers

  • Professional advisers (legal, accounting, business support)

  • Government or regulatory authorities where required by law

We do not sell personal information.

7. Overseas Disclosure and Cloud Storage

You acknowledge that personal information and media files (including footage) may be stored using cloud-based services, and these services may store data on servers located outside Australia.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

9. Retention of Information

We retain personal information only for as long as necessary for business or legal purposes.

Footage and project files may be deleted after delivery in accordance with our Terms and Conditions.

10. Access and Correction

You may request access to personal information we hold about you and request corrections where necessary, subject to legal limitations.

Requests can be made by contacting us using the details below.

11. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You can disable cookies through your browser settings, although this may affect website functionality.

12. Marketing Communications

We may send you marketing communications where permitted by law.

You may opt out at any time by contacting us or using unsubscribe options provided in communications.

13. Your Rights

Under Australian Privacy law, you may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Make a complaint about privacy handling

We will respond to privacy requests within a reasonable timeframe.

14. Complaints

If you have a privacy complaint, please contact us first so we can resolve it.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Contact Details

Filmed By Studios
Email: hello@filmedby.com.au
Phone: 0408 500 101
Australia

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.